Q: Contact Details

${color}[#000000](Customer Service:) Call Phone/WhatsApp: +1 (310) 818-3805‬ You can send SMS Text Messge and leave voice message if possible. Sending videos by Whatsapp will be the best way for troubleshooting solutions. Call Freego Monday to Friday: 9:30 a.m.–7:30 p.m. Saturday&amp;Sunday: 9:30 a.m.–5:00 p.m. Contacting Freego via email is highly recommended. We will reply you within 24 hours. Please email us all details including faulty description with pictures and videos. <a href="https://freegobikes.com/pages/contact-us">Support@freegobikes.com</a> Connected with Freego by Social media Freego Marketing Team can be found on Facebook, Instagram, Twitter. See below: <a href="https://facebook.com/freegobikes">Facebook</a> <a href="https://www.instagram.com/freegous/">Instagram</a> <a href="https://www.youtube.com/user/freego2012">YouTube</a> <a href="https://twitter.com/freegotech">Twitter</a>

Question 1

How do I read the numbers on the monitor?

Accepted Answer

It is correct to judge the fault of the bicycle through the digital code on the display, and all fault reports will be displayed on the display. Functional Description of Electronic Displays:

Display Function: Speed display, power-assisted gear display, power indicator, fault prompt, total mileage, single mileage, headlight display, single driving time display.
Control, Set Function: Power switch control, headlight switch control, maximum speed setting, idle automatic sleep time setting, backlight brightness setting, voltage level setting.
Communication Protocol: UART

1. Lamp (Press and hold " + " to turn on the headlights.) 2. Vehicle modes (POWER: Powerful mode.) 3. Battery level display (Schedule timely charging by battery level.) 4. Speed display area (The meter will calculate the real speed according to the wheel diameter and signal data, Maximum speed: MAX, Average speed: AVG Unit: MPH, KM/H) 5. VOL: Digital Voltage; **!: **Brake Tips; M: Motor Failure; Handlebar Failure; **ECU: **Controller Failure. 6. Multifunctional display area (Total Mileage: ODO、Single Mileage: TRIP、Error Code: Error、Power: WATT、Maintain etc.) 7. Vehicle status display area (Switch between KM and MILE.)

Question 2

Which discount codes can be used?

Accepted Answer

We prepare different events every year, please subscribe to our channel to get the best purchase price. For first-time customers, we are offering a $50 coupon with code: FREEGO50 If you need to buy two electric bikes, you'll get a $200 coupon with code: FGBS200 ||| Note: Discount codes cannot be stacked.

Also, we have some special offers for the first five customers who buy on the day, please contact our customer service staff to get the best deals. | **Contact Details: **Call Phone/WhatsApp: +1 (310) 818-3805‬; Email: Support@freegobikes.com and Service@Freegobikes.com

Question 3

Contact Details

Accepted Answer

${color}[#000000](Customer Service:) Call Phone/WhatsApp: +1 (310) 818-3805‬ You can send SMS Text Messge and leave voice message if possible. Sending videos by Whatsapp will be the best way for troubleshooting solutions.

Call Freego Monday to Friday: 9:30 a.m.–7:30 p.m. Saturday&Sunday: 9:30 a.m.–5:00 p.m.

Contacting Freego via email is highly recommended. We will reply you within 24 hours. Please email us all details including faulty description with pictures and videos. Support@freegobikes.com

Connected with Freego by Social media Freego Marketing Team can be found on Facebook, Instagram, Twitter. See below: Facebook Instagram YouTube Twitter

Question 4

How to judge a bicycle fault through the dashboard?

Accepted Answer

We can see if the bike is malfunctioning from the dashboard to ensure safe driving. The fault code appears in the lower right corner of the dashboard and will be displayed in the form of "E0X".

**E00: Normal condition, safe riding. **

**E02: Brake Failure. ** Judge: Find the brake cable (usually connected to the bicycle handle, there are two left and right), and unplug the brake cable for testing. If the E02 error code disappears after the brake cable on the right is unplugged, it can be determined that there is a problem with the brake on the right, otherwise the left brake handle is faulty. If the E02 fault error code still exists after the left and right brake wires are unplugged, it is judged that the controller is faulty. **Solution: ** According to the fault judgment result, replace the brake lever or replace the controller.

E03: Power assist sensor failure. (riding sign) Solution: Replacement Parts, you can find replacement parts here: https://freegobikes.com/collections/replacement-parts

E06: Battery Undervoltage. Judge: After the battery is fully charged, if the E06 fault code does not disappear, it is judged that the connecting wire or the controller is faulty, and it is necessary to check whether the connecting wire is damaged or broken. **Solution: ** Fully charge the battery, replace the cable, or replace the controller.

E07: Motor Failure. **Jud

Question 5

Can my location be dispatched?

Accepted Answer

Sorry, due to regional delivery reasons, our website currently only supports ${color}[#000000](Continental United States + Washington DC), we are temporarily unable to ship to Hawaii and Puerto Rico, please understand.

For customers in Hawaii and Puerto Rico, please provide the location of the Continental United States. After we ship it, you need to pick it up by yourself, sorry for the inconvenience

Also for EU countries, it can be purchased on our European site：https://freegotech.com/

Question 6

Can I refer friends to get commission?

Accepted Answer

Yes, Freego provides a referral channel, which means that after you buy, if you share our electric bike with your friends, you will get a corresponding proportion of the commission after your friend buys it. ${color}[#c02121](The more people you share, the more you will get the commission higher.)

Please follow the steps below： || ${color}[#d30d0d](1. Open our affiliate website and login:) https://freegousa.goaffpro.com/?ref=L5dT5Iwy Freego Affiliate Marketing

|| ${color}[#d30d0d](2. You will get your share link, copy it and share it with your friends. You can share to your friends via Facebook, Twitter, WhatsApp, etc.)

|| ${color}[#d30d0d](3. Please contact our staff after sharing, we will help you register and withdraw commissions.) Contact Details: Call Phone/WhatsApp: 1 (310) 818-3805‬; Email: Support@freegobikes.com

Frequently Read Articles

Browse All Categories