Q: What payment methods are supported?

The payment methods we support are Paypal, Maestro, MasterCard, Visa cards and Klarna installment payment.

Q: Contact Details

${color}[#000000](Customer Service:) Call Phone/WhatsApp: +1 (888) 595 9005 You can send SMS Text Messge and leave voice message if possible. Sending videos by Whatsapp will be the best way for troubleshooting solutions. Call Freego Monday to Friday: 9:30 a.m.–7:30 p.m. Saturday&amp;Sunday: 9:30 a.m.–5:00 p.m. Contacting Freego via email is highly recommended. We will reply you within 24 hours. Please email us all details including faulty description with pictures and videos. <a href="https://freegobikes.com/pages/contact-us">help@freegobikes.com</a> Connected with Freego by Social media Freego Marketing Team can be found on Facebook, Instagram, Twitter. See below: <a href="https://facebook.com/freegobikes">Facebook</a> <a href="https://www.instagram.com/freegous/">Instagram</a> <a href="https://www.youtube.com/user/freego2012">YouTube</a> <a href="https://twitter.com/freegotech">Twitter</a>

Q: How is Klarna staging used?

Klarna installment only supports orders from $35 to $1500. Supports four interest-free instalments, which means that you do not need to pay additional interest for subsequent repayments. <img src="https://storage.crisp.chat/users/helpdesk/website/50d0eeae40cdf400/image_1jdmbj6.png" alt="Klarna payment steps" /> If your payment fails, please follow the process below to troubleshoot the issue: <ol> <li>Please check whether your mobile phone number is a US number (Klarna account only supports US local number registration)；</li> <li>Whether the purchase amount is less than $1,500 (Klarna does not support installment payments over $1,500)；</li> <li>If you still can't pay, please contact our technical staff, take a picture of the error prompt and send it to us, we will help you answer in time. <a href="https://freegobikes.com/pages/contact-us">Contact us</a></li> </ol> Alternatively, you can also consult the official Klarna: https://www.klarna.com/us/customer-service/why-cant-i-pay-with-klarna-anymore/

Question 1

What payment methods are supported?

Accepted Answer

The payment methods we support are Paypal, Maestro, MasterCard, Visa cards and Klarna installment payment.

Question 2

How do I read the numbers on the monitor?

Accepted Answer

It is correct to judge the fault of the bicycle through the digital code on the display, and all fault reports will be displayed on the display. Functional Description of Electronic Displays:

Display Function: Speed display, power-assisted gear display, power indicator, fault prompt, total mileage, single mileage, headlight display, single driving time display.
Control, Set Function: Power switch control, headlight switch control, maximum speed setting, idle automatic sleep time setting, backlight brightness setting, voltage level setting.
Communication Protocol: UART

1. Lamp (Press and hold " + " to turn on the headlights.) 2. Vehicle modes (POWER: Powerful mode.) 3. Battery level display (Schedule timely charging by battery level.) 4. Speed display area (The meter will calculate the real speed according to the wheel diameter and signal data, Maximum speed: MAX, Average speed: AVG Unit: MPH, KM/H) 5. VOL: Digital Voltage; **!: **Brake Tips; M: Motor Failure; Handlebar Failure; **ECU: **Controller Failure. 6. Multifunctional display area (Total Mileage: ODO、Single Mileage: TRIP、Error Code: Error、Power: WATT、Maintain etc.) 7. Vehicle status display area (Switch between KM and MILE.)

Question 3

How do I choose the right electric bike?

Accepted Answer

| Type | DK200 electric bike | | --- | --- | | Suitable for | Snow, sand, grass, desert | | Motor Power | 1200W | | Battery | 48V, 20Ah (960Wh) | | Range | 40-65km (25-40 Miles) | | Weight | 27KG (59 LBS) | | Recommended Height | 5'3"-6'4" (160CM - 195CM) | | Brake System | Front wheel: Mechnical Disc Brake; Rear wheel: Hydraulic Brake |

| Type | Shotgun F1 electric bike | | --- | --- | --- | | Suitable for | Snow, sand, grass, desert | | Motor Power | 1200W | | Battery | 48V, 20Ah (960Wh) | | Range | 40-65km (25-40 Miles) | | Weight | 30KG (66 LBS) | | Recommended Height | 5'3"-6'4" (160CM - 195CM) | | Brake System | Front wheel: Mechnical Disc Brake; Rear wheel: Hydraulic Brake |

| Type | F1 pro electric bike | | --- | --- | --- | | Suitable for | Snow, sand, grass, desert | | Motor Power | 1400W | | Battery | 48V, 22.5Ah (1400Wh) | | Range | 50-80km (31-49 Miles) | | Weight | 35KG (77 LBS) | | Recommended Height | 5'3"-6'4" (160CM - 195CM) | | Brake System | Front wheel: Hydraulic Brake; Rear wheel: Hydraulic Brake |

If you need to know more about it, please refer to the [comparison parameters

Question 4

Contact Details

Accepted Answer

${color}[#000000](Customer Service:) Call Phone/WhatsApp: +1 (888) 595 9005 You can send SMS Text Messge and leave voice message if possible. Sending videos by Whatsapp will be the best way for troubleshooting solutions.

Call Freego Monday to Friday: 9:30 a.m.–7:30 p.m. Saturday&Sunday: 9:30 a.m.–5:00 p.m.

Contacting Freego via email is highly recommended. We will reply you within 24 hours. Please email us all details including faulty description with pictures and videos. help@freegobikes.com

Connected with Freego by Social media Freego Marketing Team can be found on Facebook, Instagram, Twitter. See below: Facebook Instagram YouTube Twitter

Question 5

How is Klarna staging used?

Accepted Answer

Klarna installment only supports orders from $35 to $1500. Supports four interest-free instalments, which means that you do not need to pay additional interest for subsequent repayments.

Klarna payment steps

If your payment fails, please follow the process below to troubleshoot the issue:

Please check whether your mobile phone number is a US number (Klarna account only supports US local number registration)；
Whether the purchase amount is less than $1,500 (Klarna does not support installment payments over $1,500)；
If you still can't pay, please contact our technical staff, take a picture of the error prompt and send it to us, we will help you answer in time. Contact us

Alternatively, you can also consult the official Klarna: https://www.klarna.com/us/customer-service/why-cant-i-pay-with-klarna-anymore/

Question 6

Which discount codes can be used?

Accepted Answer

We prepare different events every year, please subscribe to our channel to get the best purchase price. For first-time customers, we are offering a $50 coupon with code: FREEGO50 If you need to buy two electric bikes, you'll get a $150 coupon with code: FGBS150 ||| Note: Discount codes cannot be stacked.

Also, we have some special offers for the first five customers who buy on the day, please contact our customer service staff to get the best deals. | **Contact Details: **Call Phone/WhatsApp: +1 (888) 595 9005; Email: hi@freegobikes.com

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